5. 11. A patient enters your pharmacy. She looks extremely worried, sorrowful and in pain. She stood in the pharmacy for about two minutes for the MCA to finish his phone call while watching football on the television with the volume so loud. After the MCA had finished his call, the patient started the dialogue.
Below is what happened;
Patient: I’ve been having these menstrual pains for a while.
MCA: Is that all
Patient: Please I’m suffering; give me some brufen for my pains to go.
MCA: “mm-hm” are you sure?
Patient: of course I am,just give the medicine to me, that is what I always take for this pain
MCA: okay, that will cost you twenty pesewas (as his phone starts to ring again)
The MCA gave the drug without labeling to the patient and she rushed off, as he turned to watch his football.
Use the above case to answer question 11-14.
11. How will you grade how well the MCA communicated?